Billing Department is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and disclose personal information that we receive through our billing department services related to electricity and gas. By using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

1. Information We Collect

We may collect personal information from you when you use our billing department services, including but not limited to:

• Name

• Address

• Contact information (phone number, email address)

• Account information (account number, billing details)

• Payment information (credit card details, bank account information)

• Usage data (electricity and gas consumption)

2. Use of Personal Information

We may use your personal information for the following purposes:

• To provide billing and account management services

• To process payments for electricity and gas services

• To communicate with you about your account, including service updates and billing inquiries

• To comply with legal and regulatory requirements

• To improve our services and develop new products and features

3. Disclosure of Personal Information

We may disclose your personal information to third parties in the following circumstances:

• To our service providers and partners who assist us in providing billing and account management services

• To comply with legal and regulatory requirements, such as responding to lawful requests from government authorities

• In connection with a business transaction, such as a merger, acquisition, or sale of assets

• With your consent or as otherwise permitted or required by law

4. Data Security

We take reasonable measures to protect the security of your personal information and prevent unauthorized access, disclosure, or alteration. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

5. Your Choices

You may choose not to provide certain personal information, but this may limit your ability to use our billing department services or access certain features.

6. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website or through other means.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us.